Returns & Refunds policy

  1. Donation Guidelines: a. All donations made to Fyrex Gaming are voluntary and non-refundable unless otherwise stated in this policy. b. Donations are considered a form of support for our organization and are greatly appreciated.

  2. Non-Refundable Digital Items: a. Purchasable digital goods, such as in-game items, virtual currency, or downloadable content, are non-refundable. b. By making a donation and receiving digital items, you acknowledge that these items hold no monetary value and cannot be exchanged for real-world currency.

  3. Refunds for Technical Errors: a. If you experience technical difficulties or encounter errors that prevent you from accessing or utilizing the digital items received as part of your donation, you may request a refund. b. Refund requests for technical errors must be submitted within a reasonable timeframe after the donation was made. c. To request a refund, please contact our customer support team via the designated channels, providing detailed information about the error and any relevant evidence, such as screenshots or error messages.

  4. Refund Process: a. Upon receiving a refund request for a technical error, our customer support team will assess the validity of the claim. b. If the error is confirmed, we will initiate a refund to the original payment method used for the donation. c. Refunds will be processed in a timely manner, but please note that it may take several business days for the funds to be returned to your account.

  5. Modification of Digital Items: a. Fyrex Gaming reserves the right to modify, update, or remove digital items provided as part of a donation, without prior notice. b. Such modifications or removals will not entitle the donor to a refund or compensation.

  6. Communication and Disputes: a. If you have any questions or concerns regarding your donation, refunds, or any related matters, please reach out to our customer support team. b. We are committed to resolving any disputes or issues in a fair and reasonable manner.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail fyrexgaming@outlook.com